Teams and Performance
Culture. Decisions. Leadership.
Good people can still struggle to work well together. Decisions get stuck, responsibilities are unclear, and difficult conversations get put off.
I work with teams on their culture and values, how they make decisions, and how they develop their leaders.
One-hour, three-hour and one-day workshops. Ongoing consulting in performance and technology.
Tim Harkness · 14 years at Chelsea FC · Former Head of Sporting Affairs, Saudi Pro League
What I work on
Team culture and values
In some cultures, people look out for each other. In other cultures, people look out for themselves.
Agree what your values mean in practice, what you expect from each other, and what needs to change.
Making better decisions
Check and challenge. Hear different views. Then commit to a decision.
Use my ORCDA framework — Observe, Recognise, Contextualise, Decide, Act — to work through a real decision and agree who is responsible.
Leadership development
Leaders are employees doing a job. They need to be supported and developed.
Work on delegation, difficult conversations and what leaders need from the people around them.
Workshops
Tell me what is happening in your team. I can help you choose a topic and format.
A day with NuServe
A team day focussed on accuracy, efficiency and communication.
1 hour
A focused session.
Explore one issue, introduce a practical approach and discuss how it applies to your team.
3 hours
Work on a real situation.
Use discussion and exercises to work through a decision or team challenge. Agree what to try next.
One day
Time to put it into practice.
Work through a bigger challenge, try different approaches and agree actions with someone responsible for each.
Ongoing performance consulting
Support as you put changes into practice.
I work with leaders and teams on live decisions, difficult conversations and the changes they have agreed to make.
I can stay involved to review what is working, help with problems and decide what needs to happen next. This can follow a workshop or start with a specific challenge.
Performance and technology
What decisions actually need to be made?
I help performance teams use data, and technology companies build products those teams can use.
The work can cover what to measure, what the information means, and how it helps someone make a decision.
Does the product solve the problem?
A risk for any tech company is to develop a great solution that is looking for a problem.
The athlete wants something easy to use. The practitioner needs it to fit their work. The coach needs help with a decision. The buyer needs to see its value.
I help product teams work through those different needs.
Tim Harkness
14 years at Chelsea FC as Head of Psychology and Sport Science. Two years as Head of Sporting Affairs at the Saudi Pro League.
I built BlueSprint and BluePoint at Chelsea, and developed Squad Mapping and Qima at the Saudi Pro League.
Author of 10 Rules for Talking.
Tell me what you have in mind
What would you like your team to do better?
You don’t need a finished brief. Tell me what is happening and what you would like to change.
I’ll reply to discuss what you need, then propose an approach and fee.
Take the team sailing
Sea Trials is a one-day corporate sailing programme for leadership and team development.